_FAQ

Seller: IVANA FILIP STUDIO, obrt za usluge, proizvodnju i trgovinu, vl. Ivana Filip
Address: Ulica grada Vukovara 261, 10 000 Zagreb, Croatia
Contact phone: +385 955153261
Email: studio@ivanafilip.com
IBAN: HR 2623400091160623967 (PBZ bank)

Thank you for your interest in Ivana Filip’s art and welcome to our online gallery! We’ve designed this store to make purchasing an original artwork, product and service by Ivana Filip as simple as possible.

Our main concerns are the privacy and security of any transaction and the safe transfer of the artwork and product from the studio to you. We’re constantly aiming to improve the store. Below you can find answers to questions we regularly receive from collectors and customers:

WHO RUNS THE STORE?

You are purchasing artwork directly from Ivana Filip’s studio in Croatia. We take great care to maintain the highest standards in storing, documenting and packaging the artworks.

If you have a question please contact: studio@ivanafilip.com

WHAT KIND OF ARTWORKS AND PRODUCTS CAN I BUY?

Every item in this store is an original artwork by Ivana Filip.
— T-shirts and Bags
T-shirts and bags printing is operated by our trusted supplier in Croatia, specialized in high quality textile printing. Our T-shirts and Bags are supplied by the prominent European company who takes great care about sustainable textile production, biological cotton production and recycling of cotton and polyester. All our textile is PETA Vegan certified and water-based colour printed.
— Silkscreen Prints
All silkscreen prints are hand made in Split, Croatia. Ivana supervises the colour separations, the ink selection and the printing process. She personally dates, signs and numbers the prints.
— Original Works
Each original work is a singular piece of art, created and signed by Ivana Filip.
For collectors who are interested in original artworks, we have created a private gallery. You can easily access it by sending an email to: studio@ivanafilip.com.
— Memento
Memento is a unique artwork commission, created and signed by Ivana Filip.
It is created on demand and from material sent to Ivana Filip, by the buyer. It is one of a kind and specially made for that person and her/his beloved nonhuman animal/ pet/ kin.
If you are interested to know more please send email to: studio@ivanafilip.com.

ORDER CONFIRMATION

You will receive an order confirmation via email after you have placed your order.

SHIPPING

All artworks are shipped directly from the studio in Croatia. Shipping costs are being individually calculated at checkout.

Delivery cost within Croatia is free, within European Union is 20 (twenty) euro, outside of European Union 30 (thirty) euro.

All orders are delivered by Hrvatska pošta, GLS or DPD, delivery service to their own delivery vehicles on weekdays. The delivery date of the product from the date of payment per offer is 30 days.

If we do not have a product available, we apologise for any inconvenience. In this case, we will contact you and arrange if you wish to cancel or wait for the product to come.

We aim to ship all orders within 3 business days. Delivery times vary based on your location.

We comply with all tax and customs regulations. For international orders, we will include all the required paperwork (shipping invoices and a statement which proofs the originality of the work for a duty-free entry into non-EU countries). In most cases this is sufficient to avoid customs fees. Some countries charge an import V.A.T. or sales tax.

The buyer is responsible for any incurring customs fees, VAT or sales taxes.

PAYMENT & INVOICE

We currently accept bank transaction, PayPal, Maestro, iDEAL, Visa, Visa Electron, V Pay, Mastercard, American Express, Union Pay, JCB, Bancontact, iCard, Apple Pay, Samsung Pay, Google Pay. However, if you require a different payment option such as transaction through your business account, please send us an email and we will gladly find an alternative option.

You will receive a printed invoice with your shipment.

RETURNS

We want you to be 100% happy and excited about your artwork and product. Should you not be fully satisfied with your purchase, you can return the artwork or product within 14 (fourteen) days after you received the shipment. We will issue a full refund once the artwork is back in the studio undamaged. We will deduct the shipping cost from the refund.

You can unilaterally terminate the contract within 14 (fourteen) days without giving a reason. In order to be able to exercise the right to unilaterally terminate this Agreement, you should inform us of your decision before the expiry of the deadline by sending the Notice to our email address with full information.

Refund is not available for Memento work, a commissioned unique artwork specially made just for you.

For more information please read our General terms and conditions.

WHAT IS AN EDITION?

A print edition is a series of prints produced in the same way at the same time. Many contemporary artists produce editions (prints) or multiples (objects) in variable editions.

Editions are signed, dated, and numbered. The numbering follows established rules: The number »3/20« for example shows that the print is the third print of an edition of twenty. Outside the official edition there are a few so called Artist Proofs. These are called »A.P.« or »E. A.« or »E. d‘A.« (Épreuve d‘artiste). Prints which are not for sale are named »H. C.« or also »H/C« from French »hors de commerce«.

HOW DO I RECOGNIZE AN ORIGINAL WORK BY IVANA FILIP?

Each print, drawing, original artwork or Memento work is signed and comes with a signed and stamped certificate of authenticity.

COLOUR ACCURACY OF IMAGES SHOWN IN THE ONLINE GALLERY

The images you see in the store represent the original as closely as possible. Since natural pigments and paper can’t be accurately reproduced digitally, the original artwork may look slightly different from the digital preview.

HOW IS MY PRODUCT PACKED?

Each product is individually and securely packed. If order contains multiple T-shirts, they will be packed in one package in the recycled bag.

Each artwork is individually and securely packed with several protective layers. Large format prints are packed in sturdy cardboard tubes, small prints and drawings are shipped flat, protected by strong cardboard covers.

If your artwork comes in a tube, we strongly recommend to unpack the artwork as soon as possible or at least not storing it longer than 7 (seven) days. When unpacking, please make sure to carefully unroll the artwork and let it slowly unfold itself.

Our intention is to lower the carbon footprint so we tend to use as fewer packing materials as possible. Our products such as T-shits and Bags are packed in recycled plastic bags produced in Croatia. As well we prefer using recycled paper and cardboard.

CAN I BUY DIGITAL PRINTS?

We do not offer digital prints of Ivana Filip’s artworks. We cannot provide digital files for the production of digital prints.

CAN I ASSIGN CUSTOM ART PIECES?

Ivana Filip has created a unique art piece Memento. It comes in three sizes. It is created out of Ivana’s continuous research and affection toward human-nonhuman kinship, conscientious use of materials in artistic creation and search for ways of interspecies collaboration.

Memento is a unique custom-made artwork. It is produced using materials such as hair or feathers collected in a friendly and ethical way from the customer’s nonhuman kin/ pet/ animal friend.

You can read more about Memento in our website under the section SHOP/ MEMENTO.

If you are interested to know more you can send email to: studio@ivanafilip.com.

I’M INTERESTED IN A PIECE THAT IS MARKED “SOLD OUT”

In rare occasions we might have an artist proof in stock. Please contact us and we can inquire if we can make it available.

WHAT ABOUT COPYRIGHT OF AN IMAGE?

With the purchase of an art piece or product, you become the owner of the physical art piece or product. The copyright remains with Ivana Filip. You may not reproduce or use in any way the image, artwork or its parts without written consent of Ivana Filip.

FRAMING

Since safe shipping of glass frames is prohibitively expensive, we only offer unframed work.

LOANS FOR MUSEUM SHOWS

We may contact you if your original artwork is considered to be included in a museum show. You are of course under no obligation to agree to such a loan.

Copyright © 2021 Ivana Filip Studio